Refund Policy

Effective May 2026. We aim for fair, no-friction refunds in genuine cases.

Donations

Donations are voluntary and generally non-refundable, because the funds go straight to running the platform once received. We will refund a donation in two cases:

Duplicate payment: you sent the same donation twice by mistake. Contact us within 14 days with both order numbers and we will refund the duplicate in full.
Unauthorised payment: the payment was made without your consent (e.g. by a family member using your account). We will refund and close the affected donation order.

If a refund is issued, the Arta Coins credited for that donation are reversed at the same time.

Certificates

Certificates of completion are free, so there is nothing to refund. If a technical defect prevents your certificate from being issued after you have earned it, contact support@artaquest.org with the course title, and we will re-issue it.

How refunds are processed

Refunds are sent back via the same method you used to pay — card payments are refunded to your card via Stripe, Interac e-Transfer is returned by Interac. We process approved refunds within 5 business days.

Contact

Refund requests: support@artaquest.org.